Over the past seven years, I’ve partnered with high-growth startups across their 0→1, 1→10, and 10→100 journeys, taking on diverse challenges that demanded both agility and depth. Along the way, I’ve pivoted my focus, deliberately expanding my skill set across product, growth, operations, and strategy. These experiences have shaped me into a versatile problem-solver who thrives in dynamic, fast-scaling environments.

• TRY WHAT I’VE BUILT IN THE LAST 3 MONTHS
• SEE WHAT I’VE BUILT FOR THE COMPANIES THAT I’VE WORKED FOR
• DOCUMENT NAVIGATOR

**The following projects & experiences are listed in reverse chronological order.*

First Chair - Founder

Time line: Oct 2023 to Present

7th Gear - A B2B SaaS for Customer Intelligence

• Mandate: Build the MVP and run enterprise beta pilots.
• Designed and launched a POC leveraging Zoom recordings to analyse company–client interactions, measuring:
  • Caller efficiency
  • Playbook adherence
  • Script effectiveness
  • Actionable coaching feedback
• Successfully onboarded HighRadius and Teikametrics as beta clients, converting raw interaction data into insights that improved sales performance and training outcomes.

Konafin - Export Tech SaaS Platform

• Mandate: Validate MVP scope through primary research.
• Conducted 100+ user interviews with Indian exporters to map their export journey and pain points.
• Synthesised findings into a problem theme, validating it against existing market solutions.
• Currently:
  • Creating the early adopter funnel.
  • Designing a marketplace to connect freight forwarders and exporters based on location, speed, and budget.
• Outcomes so far: Clear validation of MVP scope, with strong user interest in the solution.

Marzi - Agetech

• Mandate - Setup the product and engineering function at Marzi along with experimental product lines. Built a Voice AI Companion for Seniors
• Developed India’s first senior only community app with 10k users and 40% DAU
• Strategic Partnerships & Product Evaluation - Integrated and evaluated international senior-tech products such as Jubilee TV and GrandPad for their relevance and feasibility in the Indian market. Generated insights on localisation, adoption drivers, and product-market fit.
• Health score tracking and recommendations - Designed a workflow to capture, analyse, and monitor senior health scores, translating data into actionable wellness recommendations.
• Built a Data Centralisation & Enrichment Platform - Unified ****fragmented data across sales, support, product, and marketing systems. Architected an end-to-end automated workflow to capture and enrich every customer interaction. Enabled advanced cohort analysis for segmentation by behaviour, preferences, and lifecycle stage. These insights directly influenced product roadmaps, marketing campaigns, and customer success strategies.

I always knew I wanted to build something of my own, but I didn’t want to jump into an idea without depth or clarity. I wanted to understand how real founders think, how they choose problems, build under pressure, and navigate the messy, high-stakes zero-to-one phase. That conviction is what led me to start First Chair.

I built it as an AI product development consulting studio that let me work directly with early-stage founders across industries. My goal was to operate at the intersection of strategy and execution: structure chaos, run experiments, build the first versions of products, and learn the craft of company-building firsthand.

Click Here to Visit First Chair’s Website

Modlix - AI-Powered CRM Builder for Small Business Owners

• Mandate: Define roadmap and growth strategy for a new business unit.
• Mentored the product team, helped narrow industry focus and explored acquisition channels for the first customer base.
• Learning: Despite significant effort, strategic misalignment with the founder prevented roadmap clarity. After two months, I made the decision to conclude the engagement — an important lesson in stakeholder alignment and scope discipline.

Generally Critical - Simulation Platform

• Mandate: Define product positioning and MVP scope.
• Co-built the first proof of concept and ran experiments with 1,000+ users to test adoption and learning outcomes.
• Iterated positioning to align with long-term vision for an AI-powered job simulation and cohort-based learning platform.

Realty of America - US Real Estate Brokerage

• Mandate - I was hired to build an AI CRM for the fastest-growing brokerage in the US (4,000+ agents in under 18 months) and to hire and build a product and tech team for their India office. Instead, I found the revenue line that could make the company profitable and built the engine that unlocks it.
• Built a lead engine that reduced speed to lead from over 10 days to under 5 minutes. 100+ agent interviews and a 500K-lead Metabase analysis, baselining speed-to-lead
• Analysed competitors financials - A brokerage keeps only $9 of every $100 after paying its agents even at $465M in quarterly revenue, they lost money. The core business can't pay for itself. Everyone tries to fix this by selling title and mortgage alongside the sale. One Real built all of that and still only makes $73 per closing. The real money sits in the lead’s business - Zillow's whole business is selling leads to agents, and agents pay well for them. Our lead engine already finds and qualifies leads in-house - our agents pay a third of Zillow's price. Cheaper for them, profitable for us, and it makes the company easier to join.One Real isn't doing this. That's the edge.

Product Manager I→ Product Manager II

Time line: 18 May 2022 to 4 September 2023

HighLevel is a marketing automation SaaS platform for SMBs powering over 2M+ agencies globally. It combines tools needed for sales, marketing, customer relationship management (CRM), automation, and more. It ranked 516 on the 2025 Inc. 5000 list of America’s fastest-growing private companies, with ~781% revenue growth over the past 3 years.

Affiliate Manager Product — From Concept to Scale

• Proposed and secured buy-in for an Affiliate Manager feature within HighLevel CRM.
• Designed and built the MVP, then expanded product capabilities based on user and stakeholder feedback.
• Achieved rapid adoption by 10,000 users in <10 months, driving $1M+ in affiliate sales.

Eliza — Call Scheduling & Routing Platform

• Scaled the Eliza call scheduling tool to over 250 customers.
• Designed and led customer training programs to drive retention, increase feature usage, and generate referral growth.

Other Initiatives

• Organised two org wide international off-sites. Partnered with Pickyourtrail and WanderOn to drive this initiative - negotiated, managed and organised end to end management of this.
• Build a sprint retrospective framework that was replicated across all product teams to highlight success and failures of each sprint cycle.

Reporting & Analytics Dashboard — Redesign & Adoption

• Identified gaps in the legacy reporting experience and proposed a complete redesign of the CRM dashboard (a top customer request).
• Delivered a personalised, & a dynamic dashboard in just three months, enabling users to track key activities (emails, calls, texts, social interactions) in one place.
• Launched an email-based prompting system to drive adoption, resulting in strong uptake and improved customer satisfaction.

Client Portal — Customer Experience Hub

• Built and launched a dedicated client portal, enhancing the end-user experience by consolidating workflows and improving transparency between businesses and their clients.

Associate Product Manager → Product Manager

Time line: 7 January 2021 to 17 May 2022

Cash Application Enhancements

Improved the company’s flagship product by integrating ElasticSearch into the in-house email service, significantly reducing manual effort in linking invoices to payments.

Bank of America Partnership

Built a dedicated internal ticketing portal to streamline communication and coordination between Bank of America and its customers, strengthening enterprise partnerships.

Other Initiatives

Struggled through the remote onboarding when I joined them and ended up building the product onboarding playbook for all the next hires. This got adopted as the standard playbook to onboard all new hires in the org wide product team of over 100 PMs.

HighRadius is a leading FinTech enterprise SaaS company providing cloud-based Autonomous Software for the Office of the CFO. One of India’s first unicorns, it is the market leader in Order-to-Cash automation, serving 800+ global enterprises, including one-third of the Fortune 1000. Clients include 3M, Unilever, AB InBev, Sanofi, Kellogg’s, Danone, and Hershey’s.

User Audit Capability

Designed and implemented a user audit feature that reduced customer support tickets by 10%, improving product reliability and customer experience.

Operations Efficiency Tool

Developed an internal monitoring system that optimised workflows for the Operations team, achieving a 25% reduction in time utilisation.

Other Initiatives at SquadStack

• I had joined the company in mid-July. By early December, our then-CSM posted on the general Slack channel that he was heading off on the Chadar trek and would be away for about 10 days. He needed a volunteer to handle his clients while he was gone. I saw the post within a minute but hesitated - I was barely a few months into my first job and felt it might be “out of my league.” Still, I kept following the thread. A few hours passed, and since it was the holiday season, nobody responded. I told myself, “Something is better than nothing. If no one else steps up, at least I can be a fallback option.” So I volunteered. He trained me for a few days, and I stepped in as the pseudo-CSM for those 10 days. When he returned, I went back to my original role - until he resigned in February. The replacement hire didn’t work out, and that’s when my CBO turned to me and said, “We’ll train you to do this. Between you and me - we’ll manage it.”
• And that’s how I became a Customer Success Manager in just six months.